Shipping policy

Thank you for shopping with BROAD Fresh Air! We are committed to delivering your order safely and efficiently. Please read our shipping information carefully.

Processing Time

  • Orders are typically processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • You will receive a confirmation email with a tracking number once your order ships.

Shipping Methods & Delivery Times

We use reliable international carriers to ensure your package arrives safely. Delivery times vary depending on your location:

Region Shipping Method Estimated Delivery Time
USA & Canada Standard International Shipping 7–20 business days
Europe Standard International Shipping 7–15 business days
Australia & New Zealand Standard International Shipping 10–20 business days
Other Regions Standard International Shipping 15–30 business days

Delivery times are estimates and may vary due to customs processing, weather, or carrier delays.

Customs, Duties & Taxes

  • All orders are Delivered Duty Unpaid (DDU).

  • Import duties, taxes, and customs fees are the responsibility of the buyer.

  • Your local customs office will determine the final charges, which must be paid before you can receive your order.

We recommend checking with your local customs office for applicable fees before placing an order.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • You can use this number to track your shipment directly on the carrier’s website.

Lost or Delayed Packages

  • If your package is lost or significantly delayed, please contact us at info@broadusa.com.

  • While we work with carriers to resolve delivery issues, please note that international shipping may occasionally experience delays beyond our control.

Contact Us

For any questions about shipping or your order, please contact:
Email: info@broadusa.com
Response time: 24–48 hours